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Privacy Policy

Last updated: March 30, 2026

This Privacy Policy describes how LocalHub Directory collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the choices you have regarding your personal data.

Information We Collect

We collect various types of information to provide and improve our services. When you register an account, we collect your name, email address, and contact details. As you browse our directory and use filtering or search features, we gather usage data including pages visited, search queries, and interaction patterns with business listings and map previews.

We also collect technical information such as your IP address, browser type, device information, and approximate location based on IP data. When you upload images, create business listings, or submit reviews, we store that content along with associated metadata. Additionally, we use cookies and similar tracking technologies to enhance your browsing experience and understand how you interact with our card-based directory layouts and infinite scroll features.

How We Use Your Information

We use the information we collect to deliver and maintain our directory services, allowing you to search, filter, and sort business listings by neighbourhood and category. Your data helps us personalize your experience, remembering your preferences for location-based searches and filtering options. We analyze usage patterns to improve our card grid layouts, map preview functionality, and infinite scroll performance.

We may use your contact information to send you service updates, respond to inquiries, or notify you about changes to our policies. Your information also helps us prevent fraud, secure our systems, and comply with legal obligations. We never sell your personal information to third parties. We may share aggregated, anonymized data with service partners to improve our platform’s functionality and user experience.

Your Privacy Rights

You have the right to access, review, and request corrections to your personal information. You can update your account details at any time through your user dashboard. You may also request deletion of your account and associated data, subject to legal retention requirements.

You can control cookie preferences through your browser settings and opt out of certain tracking technologies. We respect your choices regarding marketing communications and will honor opt-out requests. If you have concerns about how we handle your data, you have the right to lodge a complaint with the relevant data protection authority in Hong Kong or your jurisdiction.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our directory platform. Essential cookies enable core functionality such as account login, search filters, and sorting controls. Performance cookies help us understand how you interact with our card-based listings, map previews, and infinite scroll features, allowing us to optimize loading times and user interface responsiveness.

Analytics cookies provide insights into directory usage patterns across neighbourhoods and business categories. Marketing cookies help us deliver relevant content and track campaign effectiveness. You can manage cookie preferences through your browser settings or our cookie control panel. Please note that disabling certain cookies may affect the functionality of our directory search and filtering features.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure. Our systems use encryption for data transmission and secure storage protocols for sensitive information. We maintain regular security audits and updates to defend against emerging threats.

While we strive to protect your data, no security system is completely impenetrable. We encourage you to use strong passwords and keep your account credentials confidential. If you believe your account has been compromised, please contact us immediately so we can assist you.

Third-Party Services

Our platform integrates with third-party services to provide map preview functionality and enhance directory listings. These service providers may access limited information necessary to deliver their services. We ensure that third parties comply with data protection standards and only process data as instructed by us.

We are not responsible for the privacy practices of external websites or services linked from our directory. We recommend reviewing the privacy policies of any third-party platforms before providing your information.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date at the top of this page. Your continued use of our directory services after any modifications indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us using the information below:

Email: [email protected]

Phone: +852 2891 7463

Address: 18 Des Voeux Road Central, Central, Hong Kong 3100, Hong Kong

We aim to respond to all inquiries within 10 business days. If you are not satisfied with our response, you may submit a complaint to the Office of the Privacy Commissioner for Personal Data in Hong Kong.